Refund & Returns Policy
If you have a problem with your order, then we are here to help. Take a look at our refund policy, and get in touch if you have any questions.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, in line with public and food safety regulations.
Once we receive the above, we will inspect it and notify you whether you are eligible for a return.
Baggies Biltong will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s Expiry date and if is in its original packaging. Please email us at firstname.lastname@example.org with:
Should a product be defective the product should be brought back to the store in its original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate an exchange or gift voucher immediately.
You may return the item via drop-off or Courier to:190 Middle Road,
If you have any questions on how to return your item to us, contact us.