Frequently asked questions

Have you got a question that needs answering? Take a look at our FAQ's and if you can't find the info that you're looking for then get in touch.

Do you have a store?

Yes, we do. Our store is located between Bugis and Bencoolen MRT stations. Find out more info on our store address, directions and opening hours on our find our store page.

How can I redeem the new customer discount?

To take advantage of our promo codes by following the steps outlined below:

  • Register and log in
  • Add your items to basket
  • Go to basket page and enter code 5OFFBAGGIES

To be eligible for this discount you must be logged in, and have a basket value of at least $70.

Are Baggie's meat products produced in Singapore?

Yes, all Baggie's meats are produced in Singapore. We create all our products on a weekly basis ready to send out to our customers!

I have a specific preference for my order, can that be accommodated?

If you have a specific request for your order please reply to your order confirmation email. This message will come direct to the Baggie's team and we will do our best to accomodate you.

Can I choose how I want my Biltong?

Yes you can! Please reply to your order confirmation email and let us know your preference (wet, dry, fatty, lean, whole pieces) and we will customise your order as much as possible.

How long do Baggie's products last?

We guarantee the freshness of our products, we will guarantee our cured meats for 1 week, and our fresh-frozen meats for 3 days once defrosted, from point of delivery or collection. This is with the caveat that our products are stored correctly and as advised.

How should I store my products?

Baggie's cured meat range should be stored refrigerated and in a breathable container, such as a paper bag. This will allow any moisture from the meat to disperse into the atmosphere.

Baggie's fresh-frozen meat range should be stored frozen. When you're ready to eat you can defrost for cooking. Once defrosted you can store refrigerated for up to 3 days.

When can my order be delivered?

Baggie's offer delivery 6 days a week to make sure you can get your products when you need them. For those having very specific requirements we also offer a collect in store and a nominated day and time delivery. All orders are subject to stock availability, which will be checked once your order is placed. Find out more about the delivery options here.

Can I collect my order?

Yes you can! Please select in store collection when you check out and email us to arrange the collection. We will first need to check we can fulfil on your chosen collection time. All orders are subject to stock availability, which will be checked once your order is placed. Find out more about the delivery options here.

Can I cancel my order?

You can cancel your order as long as it is over 24 hours before the delivery. For example, if your delivery is on Saturday morning you should cancel on Thursday evening. It is not possible to cancel the order on the day of delivery as your order will already be being packed.

What if I forget about my delivery and I am out when the delivery comes?

If our delivery person finds that you are out when he or she delivers they will try and call you on the number provided to understand the situation. We will do what we can to make sure we can leave the delivery with a neighbour or concierge of your apartment. Unfortunately we cannot cancel the order, or put orders back into stock once the delivery has been sent.

Can I return an order?

If you are in anyway dissatisfied with the quality of your order, please contact us at sales@baggiesbiltong.com and we will work with you to understand and resolve any issues. If we find that in anyway our products did not meet our very high standards we will refund or replace these items.